Shipping policy

1. Processing Time:

Orders are processed within 5 to 10 business days, excluding weekends and holidays.

2. Shipping Methods & Estimated Delivery Times:

We offer three shipping options within Canada, available at checkout. Delivery times may vary based on your location and selected shipping method:

    •    Expedited Shipping: 3 to 9 business days

    •    Flat Rate Box: 3 to 9 business days

    •    Lettermail or Oversize Lettermail (No Tracking): 2 to 10 business days

3. Shipping Costs:

Shipping costs are determined by the selected shipping method and the weight of your order. You will see the final shipping cost at checkout before completing your purchase.

4. Order Tracking:

Tracking is available for Expedited Shipping and Flat Rate Box options. Once your order has been processed and shipped, you will receive tracking details to monitor its progress. Please note that Lettermail options do not include tracking.

5. International Shipping:

We currently do not offer international shipping to other countries outside of Canada. We apologize for any inconvenience.

6. Customs & Import Taxes:

Buyers are responsible for any applicable customs duties or import taxes. We are not liable for delays caused by customs clearance procedures in your country. Please check your local regulations before placing an order.

7. Order Status & Customer Support:

For any inquiries regarding your order, shipping, customs, or delivery, feel free to contact us through our contact page or via email at lileyeshop@gmail.com.

8. Shipping Restrictions:

Certain items may be restricted from shipping to specific locations due to legal or logistical constraints. If your order includes restricted items or cannot be shipped to your address, we will notify you promptly.

9. Holiday Shipping Advisory:

During peak shopping seasons (e.g., Black Friday, Cyber Monday, and Christmas), shipping carriers may experience delays due to high order volumes. While we strive for timely delivery, we cannot guarantee specific arrival dates during these periods. We recommend placing orders in advance to avoid potential delays.

10. Shipping Policy Updates:

We reserve the right to update our shipping policy at any time without prior notice. Any changes will be posted on our website, with the effective date clearly indicated.

By placing an order, you acknowledge and agree to our shipping policy and its terms.